Technical Account Manager

An EMC Technical Account Manager (TAM) is a skilled EMC expert who ensures that all of your EMC infrastructure support needs are met. Your Technical Account Manager is located at EMC's Support Center and is dedicated to your account. Maximize your system availability, optimize your staff productivity, and ensure your return on investment with an EMC TAM.

Your TAM provides:

• A single point of contact — Resolve any EMC customer service issues throughout your enterprise.
• Accelerated escalation — Ensure that your issues receive immediate attention and rapid escalation.
• Proactive support — Identify potential issues and recommend improvements including interoperability and software patches.
• Informed strategic planning and recommendations — Develop recommendations based on your specific business requirements.
• Higher level of communication — Summarize service activity and define objective improvement recommendations.