Support Options

Select the EMC support option that best meets the needs of your organization and your information infrastructure.

• Premium support option — Gain the fastest and most comprehensive level of support which delivers 7x24, same-day, and onsite support for data centers around the globe. Choose this option if real-time response to outages and rapid onsite dispatch for parts replacement are essential to your business operations.
• Enhanced support option — Count on 24x7 remote support and access to EMC's global network of support centers for troubleshooting. Next-business day service and parts delivery empower you to perform routine parts replacement using EMC serviceability tools.
• Basic support option — Choose this value-based option for nonmission-critical environments in which remote support meets your needs and enables your team to perform straightforward parts replacement.