Client Engagement - Solutions

Client Engagement

Collaborate globally across multiple enterprises through a secure, centralized, web-based workspace.

EMC Documentum Client Engagement provides a secure, centralized, web-based workspace that enables global collaboration across multiple enterprises. With our Client Engagement solution you can track milestones and resolve issues, give clients visibility into processes from project launch to completion, and track key metrics across multiple projects. As a result, you increase throughput of delivery teams, exceed client expectations, and drive new engagement opportunities.

Key Benefits

Global collaboration — Supply a secure collaborative workspace with integrated project and process capabilities—to unite geographically dispersed teams while fostering centralized management.
Balance between flexibility and best practices — Ensure that client teams offer a consistent, repeatable client service experience while giving project leads the flexibility they require.
Client visibility — Furnish clients with greater visibility throughout each engagement while maintaining secure, private work-in-process areas for project teams.
Client service delivery — Provide clients with a high-touch service experience - tracking key milestones and issue resolution, and obtaining client approvals.

EMC will help you build your solution with the following products and services.

Products

Content Server - EMC Documentum Content Server pilote le référentiel de contenu EMC Documentum et dispose de nombreux services de gestion de contenu pour contrôler contenus et processus au sein des entreprises distribuées.
Documentum eRoom Enterprise - EMC Documentum eRoom Enterprise permet de mettre en place une collaboration d'entreprise complexe par l'association de l'espace de travail eRoom et des outils de gestion des contenus d'entreprise Documentum, avec accès aux contenus d'entreprise et aux processus du workflow.
eRoom - EMC Documentum eRoom enables distributed teams to work together more efficiently—optimizing business processes and streamlining decision making.
IRM Services for eRoom - EMC Documentum IRM Services for eRoom vous permet de créer des dossiers et des documents protégés au sein d'une eRoom, les partager avec des partenaires et clients et veiller à ce que le contenu reste protégé même après avoir quitté l'eRoom.